QUALITY POLICY

IP NETWORK SYSTEMS

Mission & Quality Policy
Our mission is to provide excellent customer focused, IT services by driving quality throughout our organisation; to maintain and improve our position as a market leader in the provision of network infrastructure services.

Strategy
To focus on the development of our business and to deliver sustainable growth and profitability. We are never content with what we have achieved and continuously strive to improve our previous best performance.

Quality Objectives & Principles

1. Customer Focus
To gain competitive advantage for our customers by listening and working with them to bring inspired value added network solutions for them. To measure our performance to ensure we meet, and where possible, exceed our customers expectations.

2. Leadership
Directors and Management of IP Network Systems recognise the need for continuous improvement, by providing clear direction and support to ensure customers needs and expectations are satisfied and where possible exceeded

3. People
To invest in developing our people, to encourage and empower everyone to achieve their full potential.

4. Communication
To encourage everyone through our open door policy and people surveys to play a pro-active role in the future development of our business. To keep all our personnel fully appraised of our business plans, successes and ambition.

5. Process
Periodically we will benchmark our activities as part of our challenge to achieve continuous improvement.

6. Resources
Our team will be supported, by innovative and proven physical resources, to positively contribute to the effectiveness of our performance.

7. Suppliers
To work with our suppliers in a true spirit of partnership to enable them to meet the same demanding standards we set upon ourselves and to provide benefits to all parties.

8. Society
To be recognised and to continue to develop our role as a responsible corporate company through our approach to the environment and our involvement with discussion groups initiatives.

9. Results
To achieve sustained growth and profitability for the benefit of all stakeholders in our business.

The above objectives are reviewed regularly by the Directors and Management of the company, to ensure their effectiveness and to sustain continuous improvement.

Procedures are documented for each of our customer’s operations to ensure that consistency and quality are maintained.

These operations are further supported by the company’s quality procedures, and any regulatory or statutory requirements are considered.

Our Quality Management System is audited internally and meets the requirements of BS EN ISO9001:2000.

Our management team will ensure that our quality policy and objectives are understood, implemented and maintained within our business.